Incident management can be challenging and throw you curveballs with unexpected issues, resulting in data loss, downtimes, and overall money & hours of sleep going to waste, BUT! There are practical things you could do to make it a smoother process and handle it better.
Remember when we were at school, and people said - "Actively listening in class guarantees 50% prep for the upcoming test"?
The same goes for being proactive at work in ways that will instantly prepare you to manage incidents better (at night or in general).
In this talk, I'll cover the proactive ways you could take and incorporate into your day-to-day routine, in order to prepare you for a smoother and more efficient incident management process.
I will also show the best practices I've finalized over the years that helped me get a clear vision of how to manage production incidents in the quickest & efficient way possible.
Embracing the tips I'll give you will guarantee you'll not only talk the talk but also walk the walk when it comes to incident management.

Gathering pieces of information for a task or a project is a wasteful act and could result in duplicated work done by different people.Onboarding, your ability to maintain code or infrastructure and systems handover - Documentation plays a crucial part in all these processes.So... how can we write technical docs in an easy way & why should we even do it?
In this talk, I’ll show you a structured way to write technical docs, without being a technical writer - So you will deliver highly valuable information to your audience, to your best ability.I’ll explain why should you care about these docs, how do they serve your best interests (Yes, there’s more than one!) and what a wide impact it could make on employees and even on your entire organization.